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Return Policy

 

Here at The Evolution Store, we strive to provide our customers with the very best the natural world has to offer. If, for any reason, you are not satisfied with your purchase, we want to make it right.

 

If your order has arrived damaged or is incomplete, please notify us [link to [email protected]] within one week of receipt and keep all original packaging. Email us pictures of the shipping label, the shipping box and the damaged item. We will issue you a refund or replacement as soon as possible.

 

For online orders:

 

We know it can be hard to tell from a few photos whether an item will actually work in your home, so if you decide that you need to return your purchase, we completely understand. Simply ship it back to our warehouse at your expense within 30 days of receipt:

 

The Evolution Store

 

10 Townsend St

 

Walton, NY 13856

 

Please include proof of purchase so that we can credit the correct account. Once your item has been received in good condition, we will issue you a refund, replacement or store credit, which is valid for two years. Please note that shipping expenses are nonrefundable.

 

For your convenience, items may also be returned to our store, which is open every day, 11am-7pm:

 

The Evolution Store

 

687 Broadway

 

New York, NY 10012

 

For items purchased in store:

If you change your mind and would like to return an item you purchased in store, please do so within 30 days. We require proof of purchase so that we can credit the correct account. Once we have verified that your item is in good condition, we will issue you a replacement or store credit, which is valid for two years. Please note that in store purchases are nonrefundable.